Commencing business in 1985, Technical Workshops has been providing a range of professional maintenance services to recording studios, live audio and the broadcast industry for over thirty years.
Continually evolving as an electronic repair company we have broadened our portfolio over the years and while professional audio remains the core of our business, we are active in display and IT products as well.
In this knowledge and experience based business, our people will always be our greatest asset and our real point of difference.
Technical Workshops have specialised in professional audio maintenance for over thirty years. We commenced business in 1985 with the Studer/Revox, Tascam and Fostex agencies and maintained multitrack machines throughout the 80s and 90s for studios around Melbourne (most now long gone) including Powerplant, Platinum, Fast Forward, Showzog, SMR, Flint Webster and Richmond Recorders to name just a few. Broadcast facilities kept us busy as well, including the ABC, 3DB, 3AW, CH10, GTV9 among others. All formats from 1/4″ to 2″ were catered for, including high speed cassette duplicators.
The late 80s saw the arrival of DAT with ADAT and Hi8 formats to follow soon after (all requiring a totally new service skill set). With factory training provided by Sony and Fostex, we made the transition quickly and became major service providers for those brands plus Tascam, Yamaha and HHB. With the addition of Sony DDS and AIT DAT data recorders, we were repairing 35 plus units a week. Location Sound equipment moved from Nagra to Fostex and HHB portable time code DAT, (with other brands to follow), while studios and post houses made the jump to TASCAM, Sony and Fostex time code and multitrack machines. The late 90s found us becoming more and more involved with digital consoles, (initially through Yamaha’s O2R and subsequent models). Around this time we were also appointed national service providers for the Mackie HDR24 stand alone recorders and the D8B digital consoles.
In 2001 we were appointed sole Australasian service provider for Digidesign (now known as AVID) and added non linear computer based recording /editing systems (DAW) to our portfolio. Some weeks of factory training in AVID’s US factory qualified us to support their DSP cards, interfaces and large format console/controllers while providing workshop and on site console support in studios and broadcast facilities across Australia, New Zealand and as far North as Singapore and Bangkok.
Over the last ten years we have specialised in digital live consoles and were appointed national and Australasian service (and spare parts) provider for the entire AVID range of live consoles (Venue). More recently we were appointed as the primary service provider for Digico in Australia and in 2011 we were appointed Australian and New Zealand service and spare parts provider for Euphonix. Once again factory training has ensured a thorough understanding and knowledge base to properly support these products.
Coming into 2017 we represent some of the most respected and prestigious brands in the industry (both digital and analogue based). In addition to AVID (Venus and ICON), Digico, Euphonix, Yamaha and Allen & Heath, we are authorised service providers for Nexo, RCF, Antelope Audio, Sennheiser, Audient, Beyerdynamic, AKG, Manley, API, Bricasti Design, Adam, Genelec, QSC and many others.
Technical Workshops has been repairing selected LCD and DLP projectors for over fifteen years and during that period have been service providers for a number of brands including Davis, Sony, Kodak, Infocus, Telex, Dream Vision and others.
For over ten years now we have been a major premium service provider for Projection Design DLP projectors, now a division of Barco. As qualified Platinum Service Providers (the highest possible accreditation) we support this specialised 24/7 product used in museums, simulators, defence and other specialised applications across Victoria, NSW, South Australia, Qld and Tasmania.
In the mid 90s Technical Workshops was appointed by Sony Broadcast and Professional (B&P) to repair and service Sony’s relatively new DDS or DAT data backup format. Over the following fifteen years we repaired literately hundreds of these units including the AIT format that followed. In the early 2000s we became the sole Australian service provider for Yamaha and Sony CD recorders (computer based) and at one point were repairing up to sixty units a week! In 2004 Sony selected Technical Workshops as their first independent service provider outside Japan to repair VAIO laptop computers. We repaired and serviced some eight thousand units over the ensuing eight years making us the second largest Sony laptop repair centre in the country. In 2012 Sony made the decision to centralise VAIO service in Sydney so while no longer authorised warranty agents we are still providing an out of warranty service and will continue to do so while there is demand. In 2012 we were appointed as Australian service providers for Winmate, manufacturers of small form computer main boards and industrial laptops.
From the early nineties Technical Workshops has designed and, if required, manufactured products for various commercial applications.
In 2013 Technical Workshops was appointed by the Victorian Police to provide repairs to component level and seven day phone support for a range of interview equipment.
Technical Workshops has a long history of quality workmanship and a professional approach to our business. Knowledgeable and accountable administration staff support our qualified and experienced team of Technicians who are specialists in their field or specific product area. All have a commitment to provide the quality and level of service and repair you would expect from the manufacturer.
In addition to factory sponsored service training, we also enjoy a close technical relationship with most manufacturers we represent. Continued investment in appropriate test and service equipment ensures that all work is carried out to or above the manufacturer’s specifications. Digital and analogue test equipment is complemented by the latest desoldering and surface mount rework equipment.
Both on line and in house job tracking systems ensure our Technicians know what they need to know about your job and its history before beginning a repair. Our on line booking system enables you the customer to remain better informed regarding the progress of a job (especially if there are any significant developments) while a detailed history of every repair is maintained in our private data base for maintenance schedules or future reference as required. In addition, we hold some 38000 service manuals and technical bulletins (under non-disclosure agreements) to help ensure the best possible repair outcome.
Our commitment is to provide the highest standard of service possible by:
- Employing only the highest quality service and support staff
- Specialising in specific and limited product ranges
- Participation in manufacturers’ training programs
- Ongoing investment in high quality and appropriate test equipment
- Providing genuine ongoing after service support
- On line customer repair tracking system
- Technical Workshops believes privacy is an important right and follows Australian best practice policies and procedures in how we deal with your personal information.