Commencing business in 1985, Technical Workshops has been providing a range of professional maintenance services for nearly forty years.
We have continually evolved throughout this time and while recording studios, live audio and broadcast remain core to our business, the company is extremely active in high end projection and simulation visuals.
OUR STAFF
In this knowledge and experience based business, our people will always be our greatest asset and our real point of difference.
AUDIO
Technical Workshops have specialised in professional audio maintenance for nearly forty years. We commenced business in 1985 with the Studer/Revox, Tascam and Fostex agencies and maintained multitrack machines throughout the 80s and 90s for studios around Melbourne (most now long gone) including Powerplant, Platinum, Fast Forward, Showzog, SMR, Flint Webster and Richmond Recorders to name just a few. Broadcast facilities kept us busy as well, including the ABC, 3DB, 3AW, CH10, GTV9 among others. All formats from 1/4″ to 2″ were catered for (including high speed cassette duplicators).
The late 80s saw the arrival of DAT, with ADAT and Hi8 formats to follow soon after (all requiring a totally new service skill set). With factory training provided by Sony and Fostex, we made the transition quickly and became major service providers for those brands, plus Tascam, Yamaha and HHB. With the addition of Sony DDS and AIT DAT data recorders, we were repairing over 35 units a week. Location Sound recording equipment moved from Nagra to Fostex and HHB portable time code DAT, (with other brands to follow), while studios and post houses made the jump to TASCAM, Sony and Fostex time code and multitrack machines. In the mid 90s we were appointed Australian service agents for the Lexicon Opus hard disk recording system with its remote 12 ch digital mixer. The late 90s found us becoming more and more involved with digital consoles, (initially through Yamaha’s O2R and subsequent models). Around this time we were also appointed national service providers for the Mackie HDR24 stand alone recorders and the D8B digital consoles.
In 2001 we were appointed sole Australasian service provider for Digidesign (now known as AVID) and added non linear computer based recording /editing systems (DAW) to our portfolio. Some weeks of factory training at AVID’s US factory, qualified us to support their DSP cards, interfaces and large format console/controllers, while providing workshop and on site console support in studios and broadcast facilities across Australia, New Zealand and as far North as Singapore and Bangkok.
Over the last fifteen years or so we have specialised in digital live consoles and were appointed national and Australasian service (and spare parts) provider for the entire AVID range of live consoles (Venue). More recently we were appointed as a primary service provider for Digico in Australia and in 2011 we were appointed Australian and New Zealand service and spare parts provider for Euphonix. Once again factory training has ensured a thorough understanding and knowledge base to properly support these products.
In late 2021, Technical Workshops was appointed sole Australian service provider for Focusrite and Focusrite Pro. This porfolio included not only Focusrite, but Sequential and Adam. Coming into 2023 we continue to represent some of the most respected and prestigious brands in the industry (both digital and analogue based). In addition to AVID (Venus and ICON), Digico, Euphonix, Yamaha, Soundcraft and Allen & Heath, we are authorised service providers for Nexo, Focusrite, RCF, JBL, Antelope Audio, Sennheiser, Audient, Universal Audio, Adam, Genelec, QSC, Sequential and others.
DISPLAY
Technical Workshops has been repairing selected LCD, DLP and LCoS projectors for nearly 20 years and during that period we have been exclusive service providers for a number of brands including Davis, Sony, Kodak, Infocus, Telex and Dream Vision. In addition to Sony’s LCD projectors (inc Broadcast & Professional) we were appointed sole Victorian service provider for their range Trinitron computer monitors, until production ceased in early 2005.
For nearly twenty years, we have been Australia’s premium service provider for Projection Design DLP projectors (now a division of Barco). As qualified Platinum Service Providers (the highest possible accreditation) we support this specialised 24/7 product used in museums, simulators, defence and other specialised applications across Victoria, NSW, South Australia, Qld and Tasmania.
In early early 2018 we were appointed Australian service providers for Esterline Technologies flight simulation visual products. As primary Australian service provider for TREALITY products, Technical Workshops provides local repair and support through certified engineers factory trained in Belgium. We are also active in simulation systems integration and have been involved in a number of major projects to date. Projectors covered include the Sim7 ( LCoS), F50, F3, F22 (DLP), the F40 and the F70 / F90 laser projectors.
In April 2018 we were appointed Victorian service provider for Epson and their flagship range of laser LCD projectors. Again all repairs are carried out in house, by factory trained technicians.
In 2019 we formed an alliance with Axioms Edge Australia and TReality simulation USA, consequently we have been active in defence simulation upgrades in Victoria and Perth. In 2021, we formed an alliance with JVC’s simulation division in the US and attended a projector training program aimed specifically to support JVC projectors used in various simulators around Australia.
Last year (2023) Technical Workshops entered into a service agreement with Norxe projection of Norway, as their sole Australian service provider for their high end projectors. We believe this appointment further consolidates our respected position in this market.
IT
In the mid 90s Technical Workshops was appointed by Sony Broadcast and Professional (B&P) to repair and service Sony’s relatively new tape based digital data backup format (DDS). Over the following fifteen years we repaired literately hundreds of these units, including the AIT format that followed. In the early 2000s we became the sole Australian service provider for Yamaha and Sony CD recorders (computer based) and at one point were repairing up to sixty units a week! In 2004, Sony Australia appointed Technical Workshops, as their first independent service provider outside Japan, to repair VAIO laptop computers. Prior to Sony’s decision to centralise VAIO service in Sydney, we repaired and serviced some eight thousand units over eight years, making us the second largest Sony laptop repair center in the country.
COMMERCIAL
From the early nineties Technical Workshops has designed and, if required, manufactured various products for commercial applications.
In 2013 Technical Workshops was appointed by the Victorian Police to provide repairs to component level and seven day phone support for a range of interview recorders (including MultiStream lightweight interview machines and portable time-lapse variants). Imported by Amber Technologies, these units were developed specifically for Victorian and NSW Police.
We support various law enforcement, government and private agencies (including our current contract with Victoria Police) providing a fast and secure turnaround. Repairs are carried out by qualified and appropriately trained technicians
Technical Workshops has a long history of quality workmanship and a professional approach to our business. Knowledgeable and accountable administration staff support our qualified and experienced team of Technicians who are specialists in their field or specific product area. All have a commitment to provide the quality and level of service and repair you would expect from any manufacturer.
In addition to factory sponsored service training, we also enjoy a close technical relationship with many manufacturers we represent. Continued investment in appropriate test and service equipment ensures that all work is carried out to or above the manufacturer’s specifications. Digital and analogue test equipment is complemented by the latest De- soldering and surface mount rework equipment.
Both on line and in house job tracking systems ensure our Technicians know what they need to know about your job and its history before beginning a repair. Our on line booking system enables you the customer to remain better informed regarding the progress of a job (especially if there are any significant developments) while a detailed history of every repair is maintained in our private data base for maintenance schedules or future reference as required. In addition, we hold some 38000 service manuals and technical bulletins (under non-disclosure agreements) to help ensure the best possible repair outcome.
Our commitment is to provide the highest standard of service possible by:
- Employing only the highest quality service and support staff
- Specialising in specific and limited product ranges
- Participation in manufacturers’ training programs
- Ongoing investment in high quality and appropriate test equipment
- Providing genuine ongoing after service support
- On line customer repair tracking system
- Technical Workshops believes privacy is an important right and follows Australian best practice policies and procedures in how we deal with your personal information.
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